Quality Improvement Manager

*Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday.*

Hybrid Work Schedules/Flexible Schedules/No On-call

Job Location:

This position can be domiciled in Sikeston or Poplar Bluff.

Why you’ll love this position:

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Role Description:

Responsible for provider development to enhance the capacity for the provision of supports and services. Provide technical assistance to providers and monitoring to ensure the quality of service delivery to individuals.

Typical Qualifications:

Four or more years of experience in the following areas: Management, supervision, gathering, analyzing, and presenting data.

• Ability to demonstrate management skills including supervision
• Experience inputting data in excel and other data programs such as Tableau
• Experience analyzing data and making recommendations.
• Experience in developing data reports and presenting data to large groups in a clear and concise manner.

Preferred Qualifications:

Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy, or similar programs is preferred.

What you’ll do:

• Develops and/or reviews quality assurance reports regarding abuse/neglect, events, complaints, monitoring activities and provider performance quarterly.
• Collects and enters information into databases used to allow for the identification and trending of potential provider issues and ensure consumer safety and quality of care. Ensures information is input within required timelines.
• Assesses and assures data integrity within the various databases used.
• Organizes, analyzes, interprets and presents data to Division/Regional Office staff, stakeholders and other groups as appropriate to the issue, in a manner that reflects the audience.
• Track CATS issues, assuring pertinent information and resolution.
• Participation and feedback reflects analysis of the data and/or issue, experience and research for best/promising practice.
• Assures consistency among staff in daily practice.
• Maintain effective professional working relationships with consumers, families, providers, coworkers and other agencies.
• Coordinate and monitor training needs identified by individuals, providers, and Regional Office Staff.
• Review Community Event Reports to ensure that all required information is complete.
• Participate in provider training related to quality assurance.
• Provide technical assistance to contracted agencies for development/maintenance of internal QA processes.
• Conducts consumer interviews for NCI initiative.
• Facilitate collection of provider data for NCI initiative.
• Monitor providers using designated processes and instruments within prescribed timelines.
• Lead the Quality Enhancement team. Supervisory duties include but not limited to: review, submit, and approve all timesheets by established deadlines; accountable for hiring, developing and promoting qualified individuals through defined department processes; meet with team members monthly and record meetings in Engage tracking system; document performance throughout the year and address situations that need to be addressed in a timely fashion; foster an open environment for the exchange of ideas by being open to differing opinions and ideas; make timely and consistent decisions and communicate those to staff in a clear manner; use goal setting with employee as part of the process; promote input from employees; meet at least monthly with RO QA team.
• Resolve conflict effectively and efficiently.
• Participates in monthly statewide QA Unit meetings.

To Apply:

Upload a cover letter, resume, college transcript, and three professional letters of recommendation.

Complete information must be provided for your request to be considered. Documentation supporting your eligibility (transcripts, employment records, etc.) may be required at any time during the application and hiring process.

If you have any questions about this position, please email/call Human Resources at: XXX-XX-XXXX, First.Last@dmh.mo.gov

The State of Missouri is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.